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- Real time monitoring and response of Renewable Energy power generating assets.
- Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
- Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
- Support incoming phone call volumes
- Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
- Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
- Follow ROC procedures to drive standardized global practices
- Proficiently communicate with internal and external customers via written and verbal communication
- Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
- Excellent PC skills, experience using MS Office, MS Outlook, and Excel
- Previous call center experience
- ID: #49422774
- State: New York Schenectady 12301 Schenectady USA
- City: Schenectady
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-07
- Deadline: 2023-05-04
- Category: Et cetera