Cisco Contact Center Engineer

20 Jun 2024

Vacancy expired!

Job Summary: The Contact Center Engineer is a position that supports the Contact Center customers. The primary activities include troubleshooting, moves, adds, changes, scripting, patching, and customer technical support.

Major Responsibilities/Activities:
  • Perform minor SR upgrades of Contact Center solutions.
  • Perform minor script alterations on call routing and prompting.
  • Adhere to best practices defined by Cisco and Presidio.
  • Perform Moves, Adds, Changes, and Deletions for agents on existing Cisco Contact Center Enterprise deployments
  • Make prompt and script updates in Cisco Customer Voice Portal (CVP)
  • Make self-service IVR and call flow updates in Nuance Design Framework (NDF)
  • Troubleshoot and make administrative changes to customers’ contact center environments as required
  • Keep up-to-date on newly released versions of Cisco and 3rd party contact center products
  • Keep up-to-date on relevant competitive solutions, products and services
  • Maintain current certifications and obtain new contact center certifications as they become available

Desired Skills/Experience:
  • Typically requires BS/BA (EE/CS) or equivalent
  • 2 years of contact center experience
  • Knowledge and demonstrated operating experience in the following areas of specialization:
    • Cisco ICM/UCCE
    • Cisco CVP
    • Cisco IPIVR
    • Cisco Communication Manager
    • VXML Gateway configuration
    • H323/SIP
    • Nuance Design Framework
  • Strong written and verbal communication, listening, and strong presentation skills
  • Strong problem solving skills: ability to assess a problem and determine an effective course of action.
  • Experience with project management and resource tracking techniques
  • Knowledge of software and/or hardware, testing and implementation
  • Ability to work effectively and add value as a team member
  • Demonstrate technical knowledge and consultative skills
  • Ability to perform tasks with minor supervision
  • Demonstrate ability to implement, drive and track projects
  • Ability to apply solutions, technology and products to a business opportunity

  • ID: #43350788
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: $70 - $90
  • Job type: Contract
  • Showed: 2022-06-20
  • Deadline: 2022-08-14
  • Category: Et cetera