Client Services Associate

19 Nov 2024

Vacancy expired!

Job Description:
  • As a member of our Client Services team, you will provide application and technical support for our global client base.
  • The right candidate will be client focused, have excellent communication and organizational skills and be able to work independently to resolve client issues.
  • Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success.
  • This is a demanding, fast-paced environment which requires both Holiday and weekend support on a rotational basis.

Principal Accountabilities:
  • Assist with incident management for any incident impacting our US based clients during above hours

Case management responsibilities include:
  • Response to initial case notification within a defined timeframe
  • Providing regular updates to clients per SLA
  • Primary liaison for aiding our clients through post-incident recovery
  • Be available to attend onsite client meetings and client requested issue review sessions
  • Liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT) in different regions to resolve client queries

Skills and Software Requirements:
  • Hands on technical experience utilizing database tools, knowledge, and understanding of common transport protocols including MQ, Email, FTP and SMTP
  • Knowledge of trade life cycles with middle and back-office experience
  • Proficiency using MS Office suite and Windows OS
  • Work experience in a technical/application support role

  • ID: #22993725
  • State: New York New york city 10001 New york city USA
  • City: New york city
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-19
  • Deadline: 2022-01-17
  • Category: Customer service