Vacancy expired!
- As a member of our Client Services team, you will provide application and technical support for our global client base.
- The right candidate will be client focused, have excellent communication and organizational skills and be able to work independently to resolve client issues.
- Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success.
- This is a demanding, fast-paced environment which requires both Holiday and weekend support on a rotational basis.
- Assist with incident management for any incident impacting our US based clients during above hours
- Response to initial case notification within a defined timeframe
- Providing regular updates to clients per SLA
- Primary liaison for aiding our clients through post-incident recovery
- Be available to attend onsite client meetings and client requested issue review sessions
- Liaise with various internal groups (Product / Project Management, Development, Quality Assurance, IT) in different regions to resolve client queries
- Hands on technical experience utilizing database tools, knowledge, and understanding of common transport protocols including MQ, Email, FTP and SMTP
- Knowledge of trade life cycles with middle and back-office experience
- Proficiency using MS Office suite and Windows OS
- Work experience in a technical/application support role
- ID: #22993725
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-11-19
- Deadline: 2022-01-17
- Category: Customer service