Client Success Specialist

Job Description SummaryJob Title: Client Success SpecialistLocation: New York City or RemotePer Executive Order 14042, new or prospective Comscore, Inc. employees in the United States, must provide proof of complete vaccination, or approved exemption on the first day of their employment.About this Role:Comscore is seeking a client facing candidate to support our digital local television and east coast based publisher clients. In this role, you will be responsible for delivering superior client service by managing client relationships including technical and business inquiries, providing product details and leading product trainings that support client's business objectives.What You’ll Do:Proactively manage client relationships, including monitoring account health, customer satisfaction, and usage of Comscore products & services

Develop expert knowledge of Comscore products, capabilities and technical processes

Help clients understand Comscore data and gain business value from it

Analyze data to tell a story and illustrate value of the data for clients

Consider client's business industry to complete analysis specific to client's needs

Deliver customized product and methodology trainings focused on answering relevant business questions

Proactively work with sales teams to grow, improve, and amplify relationships with clients

Identify opportunities to improve client deliverables, anticipate client needs, and offer creative solutions

What You’ll Need:2-4 years of experience in a client-facing position in research, analytics, or audience measurement, or experience with a media publisher, advertiser, or agency

Understanding of, and interest in, digital and legacy media, audience measurement, online advertising, and online technologies a plus

Ability to confidently and effectively present complex information to individuals or groups in person or remotely

Strong time management and organizational skills with the ability to effectively manage deadlines and client expectations

Ability to work independently and as part of larger groups; takes a collaborative approach to problem solving

Comfortable using online interfaces, CRM tools, and other SaaS products

Ability to design and implement components independently and can take lead on projects as required.

Mentor Junior members of the team

About Comscore:At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.#LI-MN1Job Locations US-NY-New YorkPosted Date 8 hours ago (11/22/2021 2:50 PM)ID 23181# of Openings 1Category Commercial (Sales & Client Insights)