Cloud Observability Engineer

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.Info Systems Arch & EngThe Information Systems Architect & Engineer assists in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under close supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.Key Responsibilities and Duties

Participates in the process to define the system scope through research and fact-finding to develop or modify moderately complex information systems.

Reviews flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.

Assists in the preparation of technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

Analyzes and identifies revisions to existing system logic difficulties and documentation as necessary.

Maintains training sessions and demos for end users.

Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.

Educational Requirements

University (Degree) Preferred

Work Experience

No Experience Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level5ICThis is a Hybrid role 2/3 days in the office.Location: Iselin, NJ ,Charlotte NC, Chicago, IL, New York, NYThis position is for a Cloud Observability Engineer within the Monitoring Analytics , Reporting Services team, and who would be working in the configuration, rollout and usage of IT monitoring tools for cloud infrastructure, microservices, applications and user experiences. The candidate should have knowledge of using the monitoring tools to intelligently identify and detect root causes to outages, application and service errors, anomalies and provide visibility into application stacks and also provide guidance to optimize performance and health. The candidate should be already exposed to working in institutions or establishments with multiple on-premise datacenters integrated with Cloud/Saas platforms.Key Responsibilities and Duties

Establish, enhance a data driven observability IT platform for full-fidelity real-time monitoring of infrastructure , applications, microservices, containers and user interfaces.

Detect errors, latencies, anomalies, performance degradations, problems before users and customers are impacted

Map problems, errors in applications, microservices to owners of these apps, services

Establish a continuous /automated process to use application logs, traces and metrics to detect and report service performance issues

Partnering with other cross-functional teams for issue identification and driving them to resolution utilizing Splunk and other monitoring platforms

Work closely with UNIX, Linux, and Windows server administration teams to diagnose and resolve configuration issues

Training/User Support for Splunk platform and other monitoring components

Use collaboration tools to organize, collaborate, document , share knowledge of work

Required experience

Understanding of Cloud Application Performance Monitoring & Observability.

Experience with Implementing Splunk Observability Suite or SignalFx

Experience with Splunk Enterprise/ Splunk cloud

Experience in integrating SignalFx and Splunk

OpenTelemetry implementation or consulting experience

Experience with infrastructure monitoring - cloud , containers - examples OpenShift, Kubernetes, AWS EKS

Experience in metric-based onboarding along with Splunk Observability, like Telemetry data

Knowledge of AWS platform including CloudWatch, Xray, S3, and CloudTrail

Hands on Experience in supporting Splunk Operator on Container platforms like Kubernetes or OpenShift

Ability to write regex to perform field extractions at search time.

Experience writing Splunk Enterprise / Splunk Cloud queries to create complex Splunk dashboard to detect and illustrate capacity trends, constraints, and risks

Familiarity with Regex, shell scripting, Ansible, Python, REST or API Calls, GIT, JSON, XML, web technologies

Hands-on support of Windows, Linux in large, enterprise environment

Superior communication and presentation skills

Industry experience

5+ years combined with Splunk Enterprise and Splunk Cloud

2+ years in SignalFX

2+ years in OpenTelemetry

3+ years’ with UNIX / Windows Engineering

2+ years’ with scripting (python, shell, Ansible)

2+ years’ in integration of web technologies (SDKs, REST, JSON, XML, etc.)

2+ years’ designing/supporting platforms with multi-site and/or highly available designs

Nice to have experience

Splunk training and/or certifications in power user/administration - a major plus

AWS practitioner certifications - a plus

Exposure to BigFix, Java programming - a plus

Familiarity with Ansible

Exposure to Moogosft, Dynatrace, Cribl, Datadog - a valued plus

Analytical skills

Start Date: 24-Apr-2023End Date: 31-Mar-2024Travel Required: NoBase Pay Range: $65.32/hr. - $75.74/hr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.