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Job Title: Computer Support Analyst Levels 1-5 (Represented)Deadline: Open Until FilledSalary: Level 1: $57,100 - $81,572 Level 2: $62,812 - $89,731 Level 3: $69,092 - $98,703 Level 4: $76,001 - $108,573 Level 5: $86,703 - $123,862Dept/Div: MTA IT/ Data Center OperationsAgency: MTA HeadquartersLocation: Various Locations as Requested (Midtown Manhattan/Connecticut/Hudson Valley)Hours: Various (including Nights, Weekends, and Holidays) 24x7x365 environment. (8 hrs/day)Reports To: Director, Office IT Infrastructure Desktop Management SummaryPlaying a vital role in the economy of New York State and Connecticut, the Metropolitan Transportation Authority (MTA), consists of the busiest commuter railroad, subway and bus systems in the nation, with an annual ridership of over 2.6 billion. The MTA is comprised of MTA Headquarters/Police and the following MTA Agencies: Long Island Railroad, Metro-North Railroad, NYC Transit, Bus, Bridges and Tunnels, and Capital Construction. This position is in the Finance & Administration Division of the MTA Headquarters Information Technology (IT) Department.The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software and technology services within an integrated network environment.ResponsibilitiesLevel 1Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.Provide first and second level help desk / desktop support for all IT related technical problems and services.Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.Timely and accurate completion of all Call Center data in accordance with IT requirements.Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.Participate in the evaluation of new products and technologies.Level 2Same as Level 1 with the following additional responsibilities:Evaluate user requests and requirements and recommend effective technological solutions.Guide less, senior technicians and staff in the performance of their tasks.Level 3Same as Level 2 with the following additional responsibilities:Assist with supporting, maintaining, and administering corporate email system and environment.Design and engineer solutions and standards to be applied within the section.Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.Level 4Same as Level 3 with the following additional responsibilities:Timely and accurate completion of all Call Center data in accordance with IT requirements. Plan, design and engineer solutions and projects to be implemented within the section. Contribute to the planning and coordination of tasks associated with technology related projects. Level 5Same as Level 4 with the following additional responsibilities:Lead the planning and coordination of tasks and activities in support of IT related projects and initiatives. Assume complete ownership of the desktop elements of a project or the implementation of a large-scale system. Manage and participate in all technical and non-technical tasks, such as entering procurement requests, while ensuring that milestones are met according to plan, and quality of the final product is high. QualificationsLevel 1Basic knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.Strong oral and written communications skills.Strong analytical skills.Strong people skills.Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.Must possess a valid driver's license.Level 2Same as Level 1 with the following additional qualifications:Proven knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.Level 3Same as Level 2 with the following additional qualifications:Strong knowledge and familiarity with installing, maintaining, and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.Ability to provide technical direction to less senior staff members.Ability to design & engineer technical solutions and standards.Ability to perform electronic data recovery and computer forensics efficiently utilizing industry standard tools.Level 4Same as Level 3 with the following additional qualifications:Advanced knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals. Demonstrated ability to plan, organize, coordinate and provide advanced technical direction to less senior staff members. Level 5Same as Level 4 with the following additional qualifications:Demonstrated advanced knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals. Demonstrated ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques. Demonstrated ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training. Advanced analytical skills. Strong people skills and proven leadership experience. Demonstrated ability to plan activity and provide advanced technical direction to less senior staff members. Demonstrated ability to perform electronic data recovery and computer forensics efficiently utilizing industry standard tools. Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends. Demonstrated ability to plan, present and apply complex technology solutions to solve critical business requirements effectively and efficiently. Proven experience working with senior level staff contributing to both short, and long, term technology related planning strategies. Education and ExperienceLevel 1Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 1 years' experience installing, maintaining, and supporting desktop technologies in an office environment.Must possess a basic knowledge, familiarity, and experience with maintaining and supporting desktop hardware, software and network resources and protocols.Level 2Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 5 years' experience installing, maintaining, and supporting desktop technologies in an office environment.Must possess a minimum of 3 years' experience maintaining and supporting desktop hardware, software and network resources and protocols.Level 3Bachelor's degree in computer science, Information Technology, or related discipline; or a minimum of 7 years' experience installing, maintaining, and supporting desktop technologies in an office environment.Must possess a minimum of 5 years' experience maintaining and supporting desktop hardware, software and network resources and protocols.Level 4Bachelor's degree in computer science, Information Technology or related discipline; or a minimum of 10 years' experience installing, maintaining and supporting desktop technologies in an office environment. Must possess a minimum of 8 years' experience maintaining and supporting desktop hardware, software and network resources and protocols.and protocols.Level 5Bachelor's degree in computer science, Information Technology or related discipline; or a minimum of 12 years' experience installing, maintaining and supporting desktop technologies in an office environment. Must possess a minimum of 10 years' experience maintaining and supporting desktop hardware, software and network resources and protocols. Other InformationThis is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $105,472 (this figure is subject to change) per year or if the position is designated as a policy maker.How To ApplyMTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link.Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.Equal Employment OpportunityMTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.- ID: #49948340
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2023-05-17
- Deadline: 2023-07-15
- Category: Et cetera