Construction Management Facilitator

28 Jun 2024

Vacancy expired!

A New York City government agency, located in Long Island City, is looking for a Construction Management Facilitator for a long term contract.

Candidates should be local and willing to work on site. This position will be on site in Long Island City, NY. To be considered for this position, the client has advised that upon placement, consultants will be required to abide by the Order of the Commissioner of Health and Mental Hygiene which requires COVID-19 Vaccination for Department of Education Employees, Contractors, Visitors, and Others. The Commissioner Order can be found by searching: "Order of the Commissioner of Health and Mental Hygiene COVID-19 Vaccination for Department of Education Employees, Contractors, Visitors, and Others."

Requirements and skills

  • Experience with Kahua or some Construction Management software
  • Excellent verbal communication skills
  • Construction knowledge preferred but not required
  • Ability to handle high volume of calls
  • Excellent written skills to handle email correspondence
  • Well-organized and detail-oriented to handle complex tasks and assignments
  • Calm and patient, with excellent verbal skills in identifying the issue or issues and supplying the solution or solutions.
  • Good team player

Responsibilities

  • Respond to incidents reported by end users related to application/ construction management process issues
  • Perform appropriate software application troubleshooting to determine true nature of problem, and utilizing documentation, online assistance and expertise of other staff members, when necessary.
  • Successfully interpret and capture information for classifying requests.
  • Properly route requests requiring additional approval or support.
  • Escalate complex or troublesome issues to software vendor and/or to the appropriate IT application management team
  • Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
  • Follow and enforce CM policies and procedures.
  • Efficiently manage daily work queue
  • The person in this position provides business process support for construction-related technology.
  • The individual will be servicing telephone, walk ups and email requests on the Kahua software for the Construction Management Division at the agency.
  • The individual will be familiar with Construction Management processes, virtual support techniques, and ideally have knowledge of the Kahua platform.
  • This individual needs to have excellent verbal skills, maintain a courteous tone of voice and good business process troubleshooting skills.
  • They must be able to handle calls made and assign any outstanding requests to the appropriate work groups within the IT and Construction Management departments.
  • He/she will handle assignments including activities which require interaction with project officers, assisting in the Kahua product on how to create pay requisitions, change orders, change management activities, RFIs, daily reports and any other CM related issues or queries relating to Kahua,
  • The position utilizes one-on-one consultancy to agency staff and external vendors.
  • The position's responsibilities require independent analysis, communication and problem solving skills.
  • Work is performed with moderate supervision and requires initiative and judgment.

About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 29 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.

  • ID: #43648461
  • State: New York Long island 11767 Long island USA
  • City: Long island
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-28
  • Deadline: 2022-08-26
  • Category: Et cetera