Vacancy expired!
Job Description:
Supports Non-Trading functions of Wealth and Investment Management, GTS and GCIB. Participates in design, development and support of business critical non-trading systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers. The resource is responsible for level 2/3 Incidents and Service Request Fulfillment for meeting rooms across the AMRS region. This role is critical for AV vendor dispatch coordination and room technology subject matter expertise. As a Consultant-Non Trading Support your role and responsibilities will be:- Additional roles are morning routines, inventory management, technology dashboard development and maintenance, room mailbox implementation/administration, process documentation, Runbook maintenance and knowledge article creation.
- To provide operational support of meeting room and media wall solutions, which includes incident management, level 3 triage, executive escalation, vendor management, reporting and service request fulfillment. Operations Technician supporting a global, cross-functional, multi-platform collaboration and video environment.
- Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Cloud Connectivity, WebCasting and Cisco TelePresence.
- Expertise in audio and video equipment including; Cisco TelePresence, Crestron, AMX, Biamp, and video monitors.
- Experience managing video conferencing components, platforms, interfaces through telemetry.
- Developing tools a plus.
- Triage application alerts and take appropriate action for resolution
- Work with vendors for incident restoral/resolution
- Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
- Primary for Problem Management including root cause analysis
- Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)
- Documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).
- Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
- Monitor capacity and performance
- Post- implementation validation of changes
- Desired skills o Scripting knowledge o Adept at MS Word and Excel
- Excellent customer service and communication skills (English-speaking, writing and comprehension)
- Highly organized and able to manage multiple priorities
- ID: #43813577
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-07-04
- Deadline: 2022-09-01
- Category: Et cetera