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The Franchise Brand Performance team is a group within the CLIENT Franchise team that engages customers to optimize performance and enhance the strength of our brand. Franchise Brand Performance is actively engaged in efforts to strengthen the safety of the network and brand by deploying global performance initiatives to support these objectives.
• Are you a high performer with solid project management skills?• Do you have superior communication and presentation skills?• Do you have investigative/analytic experience with large amounts of data?• Are you innovative and a thought leader?Role- Create and administer a new global performance compliance program specifically focused on crypto-related transactions to enforce CLIENT standards and ensure optimal performance for the CLIENT ecosystem
- Identify performance issues through data analysis and investigate by notifying customers to rectify the corresponding issues in partnership with the Global Rules Investigation team
- Liaison between CLIENT Regulatory team and Franchise to address regulatory concerns and risks in a timely manner
- Handle external referrals from customers regarding merchant miscoding and disguising crypto transactional activity
- Improve confidence and trust in our network by enhancing customer crypto performance related to fraud, chargebacks, and approvals
- Analyze crypto transactions throughout the CLIENT Network to help identify areas of vulnerability to address with new investigations and/or program changes
- Work with our customers to improve crypto transaction transparency to monitor for proper merchant descriptors and MCC codes
- Understanding transaction legality, registration requirements, anti-money laundering
- Leverage relationships with key stakeholders to identify new issues and areas of opportunity for further program development
- Ability to create new reporting and documents for internal awareness
- Minimum of three years of relevant work experience
- Strong payments industry expertise, as well as an intermediate understanding of digital assets
- Superior written and verbal communication skills, ability to develop and effectively convey a story
- Strong sense of self-awareness and ability to work independently in developing and mapping out solutions
- Must be able to work in a fast-paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
- Strategic thinker with robust analytical and problem-solving skills
- Excellent PC skills including proficiency in SQL, Microsoft Excel, Word, PowerPoint, and Access
- Experience in risk management disciplines