Customer Liaison

Description We are offering an exciting opportunity for a Customer Service Representative in the retail industry, based in New York. You will be serving as a primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve handling high volume calls with customers, inquiries, processing orders, and maintaining strong relationships with our sales team. People with call center experience, strong communication skills, and wholesale/e-commerce experience are encouraged to apply!Responsibilities: Address customer inquiries and resolve any issues they may be facing Act as a point of communication between the customers and the sales team, providing necessary support and information Handle a significant volume of phone calls, ensuring quality and maintaining excellent communication etiquette Use various systems to process orders and track shipments Maintain a high level of knowledge about our brand and products to provide accurate information to customers and sales reps Troubleshoot system problems and assist with other miscellaneous projects as needed Process customer payments and provide account information as required Collaborate with team members and counterparts to document and resolve issues Use Microsoft Office Suites to perform tasks effectively Maintain accurate records and ensure data entry is up to date.Requirements Minimum of 1 year of experience in a similar role or customer service environment Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint Strong customer service skills, with a track record of handling customer inquiries and complaints effectively Experience in data entry, with a focus on accuracy and attention to detail Previous work in a call center, e-commerce or wholesale role is highly desirable, with a focus on delivering excellent customer experiences Excellent communication skills, both written and verbal, to interact effectively with customers and team members Ability to multitask, prioritize, and manage time effectively BA/BS or higher education or certifications in relevant fields are a plusRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .