Description
Handle customer inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Maintain and improve customer satisfaction by delivering superior customer service and swiftly resolving customer issues.
Interact with customers over the phone, via email, or online chat to provide support and information on company's products or services.
Keep up-to-date on product features to provide accurate and detailed information to customers.
Keep records of customer interactions, process customer accounts and file documents.
Perform other customer support-related tasks and special projects as directed by the supervisor.
Collaborate with internal teams to ensure customer satisfaction and handle complaints or disputes in an efficient manner.
Monitor customer complaints on social media and reach out to provide assistance.
Requirements
High school diploma, General Education Degree or equivalent.
Proven skill set in proactive listening, problem-solving, judgment, decision making and negotiation.
Proficient in Microsoft Office suite and handling CRM systems.
Excellent verbal and written communication skills.
Meticulous attention to detail and organizational skills.
Ability to multitask, prioritize and handle time efficiently.
Stable internet connection for remote work, if necessary.
Superior people skills; ability to connect easily with others and establish and maintain relationships.
Prior customer service experience is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time