Description We are in search of a Customer Service Representative to join our team in TONAWANDA, New York. The role involves managing customer inquiries, processing orders, and maintaining accurate customer records. This position offers a contract to hire employment opportunity.Responsibilities: Efficiently handle high volume inbound customer calls on a daily basis Accurately process customer orders and updates on order status Maintain precise records of customer credit applications Monitor customer accounts and take appropriate action when necessary Collaborate effectively with team members while also displaying a high level of independence Utilize Word and Excel to perform various tasks Exhibit an outgoing personality when dealing with customers Ensure customer satisfaction by providing excellent customer service Maintain a professional demeanor in a high-paced environment Participate in in-depth training sessions to enhance customer service skills. Requirements Proficient in Customer Service including but not limited to handling customer queries, resolving complaints, and providing information about products or services. Demonstrated ability in Order Entry, with an emphasis on accuracy and efficiency. Proven experience in TeamWork, able to collaborate effectively with colleagues to reach common goals. Experience in Answering Inbound Calls, ensuring a professional and helpful approach to all customer interactions. Proficient in Organizing Files to maintain an efficient and accessible filing system. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time