The opportunity | Te Whiwhinga mahi The role of Customer Service Representative within the Staff Service Centre at The University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes.Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholdersProvide accurate information every time, and then ensuring all service requests are documented to a high standardWork within and contribute to our enthusiastic and energetic team spiritWe have three vacancies for these full-time (37.5 hours/week), fixed term (6-month) positions, with a salary range of $54,000- $55,000 (pro-rata). For more information, please refer to the position description. About the team | Mō tō mātou rōpū The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.About you | He kōrero mōu Experience within a similar environment would be beneficial, it is more important that you bring a great attitude, Customer service experience with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.Important Skills | Nga Pūkenga Motuhake Have experience in an IT Call Centre, Help Desk or Customer facing role (including troubleshooting)Answer customer queries and provide accurate information every time, and then ensuring all service requests are documented to a high standardHave excellent verbal and written communication skills with great listening and interpretation skills.Be a team player.Advantageous to have experience in ServiceNow, ServiceCloud or MaximoIdeally you will have had some exposure to Office365, Exchange, Active DirectoryThis position is rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands. Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. The University is committed to providing an excellent working environment through:Flexible employment practices (including working from home, flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks’ annual leaveIn addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. For more information please visit Staff Benefits.Waipapa Taumata Rau | The University of AucklandThe University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.