customer service specialist.
brentwood , new york
posted today
job detailssummary
$18.50 - $19 per hour
temp to perm
associate degree
category office and administrative support occupations
referenceAB4596723
job detailsAre you proficient in Microsoft Excel and Outlook with exceptional communication skills? We have an excellent opportunity for you! We are seeking a dedicated Client Operations Representative to join our dynamic team. In this role, you will manage billing and reconciliation processes for a diverse range of clients, utilizing Excel spreadsheets daily. You will evaluate and address issues, follow escalation procedures, and maintain direct communication with the Client Relations team and/or clients. Additionally, you will keep the billing database updated and act as an intermediary between the Printing Production department and the Client Relations team. The ideal candidate must have a positive attitude and a keen eye for detail.Qualifications:
Basic excel and Outlook knowledge
Detail oriented
Positive attitude
Able to communicate professionally
Can work well in a team environment
Flexibility to work some weekends/holidays (if/when needed)
The pay range is between $18.50-$19/hour depending on skills and how the interview does (interview will be conducted in person with the client).This is a 100% onsite position with long-term potential and the possibility of permanent placement.To , please send your resume to evelyn.yoncon@randstadusa.com.salary: $18.5 - $19 per hourshift: Firstwork hours: 8 AM - 6 PMeducation: AssociateResponsibilities
Complete daily and monthly reconciliation of production output to generate billing data
Act as a liaison between Production and the Client Relations teams
Interact with multiple production systems to ensure client instructions are communicated downstream
Complete work with accuracy above speed, and escalate if the (Service Level Agreement) SLA cannot be met.
Evaluate basic situations, review escalation procedures, and communicate directly to Client Relations and/or the client to ensure movement of output. Request assistance as needed from higher level teammates
The essential functions of this role include:
working up to 10 hrs of overtime per week
working weekends
Skills
Client Service
Microsoft Excel
Microsoft Office
Interpersonal Skills
Attention to Detail
Organization Skills
Teamwork
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.EYevelyn yoncon
+1 631 254 7434 (tel:+1 631 254 7434)
evelyn.yoncon@randstadusa.com
Full-time