Customer Support Engineer

17 May 2024

Vacancy expired!

Become a solution expert, and manage L1 & L2 incidents for customers. This is a great opportunity to learn and evolve with a company as they go through this period of hyper growth.

Be part of a global organization and serve their customer base by managing their L1 & L2 incidents. The ideal candidate should have a sense of ownership of the domain s/he is responsible for.

Client DetailsThis industry leading technology firm has multiple locations all around the world, and they manage nearly $300 billion in compensation for over $3 million people in 160+ countries.

A well-established, strong and innovative tech & software company focusing exclusively on managing compensation & performance for HR & Sales.

The candidates must be a US citizen or Green Card holder. Since this is an urgent hire, the client will not be able to provide visa sponsorship.

Description
  • Become a solution expert
  • Manage L1 & L2 incidents for the customers
  • Work with queues and case tracking system
  • Be able to track requests
  • Handle troubleshooting phase
  • Work on SQL and SSRS/SSIS

The candidates must be a US citizen or Green Card holder. Since this is an urgent hire, the client will not be able to provide visa sponsorship.

Profile
  • Minimum B.S. Degree
  • Experience in troubleshooting
  • Ideally, working experience with SSRS, SSIS, Ms SQL Server
  • General knowledge or working experience with Windows Azure Infrastructure
  • Working experience with Cloud and SaaS business applications
  • Experience with support & ITIL processes
  • A self-starter and proactive mindset

Job Offer
  • Free trips to Europe!
  • Competitive base salary and bonus
  • Generous PTO and holidays
  • Generous parental leave policy
  • Excellent Medical, Dental, Vision health plans
  • A lot of fun, corporate and volunteer events
  • 401k savings plan
  • Training programs and well-being support resources
  • Flexible work model to promote a healthy work/life balance
  • Discounts, savings and cash back across several categories

The candidates must be a US citizen or Green Card holder. Since this is an urgent hire, the client will not be able to provide visa sponsorship.

Please feel free to email your updated resume and a summary of your relevant experience to FatihTurk @ MichaelPage.US.com

LinkedIn: https://www.linkedin.com/in/fffatihturkMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

  • ID: #49948341
  • State: New York New york city 10008 New york city USA
  • City: New york city
  • Salary: $90000 - $110000 per annum
  • Job type: Permanent
  • Showed: 2023-05-17
  • Deadline: 2023-07-15
  • Category: Et cetera