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- Support end users across a global team with a primary focus on users in NYC
- Prepare hardware/software for new employees
- Maintain/troubleshoot peripherals and printers
- Support our hosted phone system
- Participate in after-hours on call schedule
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
- Document incidents and tasks in Corporate Ticket Management System
- 2+ years of recent end-user technical support experience
- 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune, Jamf
- 2+ years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with A/V systems a plus
- Excellent written and verbal communication skills
- Strong time management skills and ability to prioritize
- ID: #44678279
- State: New York New york city 10165 New york city USA
- City: New york city
- Salary: $120,000 - $140,000
- Job type: Permanent
- Showed: 2022-08-07
- Deadline: 2022-10-03
- Category: Et cetera