Desktop Engineer

Position within the IT department, responsible for the design, maintenance, and management of the firm's desktop systems and remote access farm. Responsibilities include the packaging and deployment of applications, the design and maintenance of desktop management systems, the design and maintenance of our remote access farm, the design and maintenance of application distribution systems and methodologies, the specification and testing of workstation equipment, the development of workstation/laptop client processes and procedures, and the management of application upgrades and installations. Essential Functions Participate in the design, installation, and management of the desktop management systems. Participate in the design, installation, and management of the firm's remote access systems. Configure, test, and distribute new or upgraded applications and operating systems. Configure, test, and recommend new hardware platforms for workstations, laptops, and any necessary peripherals. Optimize performance of desktop and laptop computing experience for end users. Support and train department staff. Evaluate emerging technologies and recommend purchase, development, or enhancement of relevant hardware and software. Develop and document best practices, processes, and procedures related to all aspects of desktop support, software distribution, and desktop management. Work with other teams to support projects and initiatives. Assures knowledge transfer for new systems. Participate in the development and maintenance of the firm's disaster recovery plan. Other Responsibilities Performs other work-related duties as assigned. Education, Experience And Skills Required Bachelor's degree or equivalent experience 7-10 years experience in enterprise desktop and network field Strong understanding of and deep experience in packaging applications Strong understanding of and experience with scripting in Powershell Strong understanding of and experience with Microsoft operating systems Strong understanding of and experience with Citrix Presentation server / XenApp Technology. Including XenDesktop, Netscaler, EdgeSite, Application Profiler, Web Gateway, and core Terminal Services technology. Knowledge and deep understanding of SCCM, Altiris, and/or other enterprise software distribution/management systems Preferred certifications, not required: MCSE Experience with Active Directory and GPOs/GPPs Law firm or professional services experience preferred Strong verbal and interpersonal skills Strong analytical and problem-solving skills Strong customer service skills Strong leadership skills Strong project management skills Essential Capabilities Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs. Ability to influence at all levels of the organization. Must be a self-starter who understands the details within a much larger content. Ability to work effectively in a culturally and educationally diverse environment. Ability to work in a teamwork/collaborative style and environment. Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks. Must be a team-oriented person who can share information, goals, opportunities, successes, and failures with the appropriate parties. Must be customer service focused with internal and external clients Ability to organize, plan, and carry out multiple related activities. Must pay attention to details and have the ability to follow up and follow through. Ability to work effectively in a multi-office environment.