Vacancy expired!
- Deliver white glove support service in a professional manner
- Install, configure, maintain, and support Laptop or PC hardware and software for the company’s workspace computing environment
- Manage trouble calls via ServiceNow ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
- Monitor and test fixes to ensure problems have been adequately resolved
- Image, configure desktops and laptops using an enterprise imaging solution
- Workstation related Moves Adds and Changes
- Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
- May have occasional evening and/or weekend work, rotating on-call after hours support
- Other duties as assigned
- 1 – 4 years of desktop support experience
- Highly motivated, energetic with great communication skills
- Ability to handle multiple calls/tasks in fast paced environment
- Strong knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications
- Strong understanding of Microsoft Windows 10 and O365 suite
- Knowledge of network printer installation, setup and troubleshooting
- Knowledge of virtualization technologies, especially Citrix, and VDIs
- Trade Floor support experience is a plus
- ITIL knowledge is a plus
- Microsoft System Center Configuration Manager experience is a plus
- ID: #49505362
- State: New York New york city 10045 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-20
- Deadline: 2023-05-16
- Category: Et cetera