Desktop Support

Job Title:

• Support and troubleshoot Windows 10 Operating System related issues

• Diagnose and resolve system and network related issues on desktops, peripherals and related equipment.

• Support and troubleshoot Microsoft Office (especially Outlook)
• Handle and resolve all problems escalated from customer helpdesk in a timely
• Work with backend global teams to remediate and escalate issues as
• Make recommendations for desktop performance improvements (and lead their execution)
• Be responsible for application upgrades and escalated trouble
• Provide desktop computing customer service and
• Configure and manage software Package Distribution via
• Create and maintain related documentation and knowledge

• Help keep end users productive through monitoring, maintenance, strong documentation, and fixing issues in a timely manner.
• Be responsible for monitoring, managing, troubleshooting and maintaining client service quality for remote users via VPN