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Key Responsibilities
• Field incoming requests from the firm’s staff via telephone, e-mail, and in-person• Triage and troubleshoot service requests and incidents that come to the service desk in a timely manner.• Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in ticketing system• Maintain inventory for laptops, desktops, and various computer peripherals• Help to administer and support all core technologies within the firm• Troubleshoot and resolve Level 1 and 2 support tickets related to desktop performanceissues, application errors, and various office peripherals such as printers• Provide A/V support for internal and external client meetings• Participate in weekly on-call weekly rotation for after hours escalation of service requests/incidents Technical Requirements• 3+ years of experience troubleshooting desktop hardware and software issues in an Enterprise environment• 3+ years of experience in technical services and support position• Proficiency with computer software and hardware, including Windows 10/Windows 11, MS Teams, Zoom and remote-control tools• 3+ years of experience with support MS Office product suite applications (Outlook, Word, Excel, PowerPoint)• Experience with iManage preferred but not required• Familiarity of Active Directory concepts for user account management• Legal experience preferred but not required Job Requirements/Skills• Bachelor's degree, preferably in Computer Science, and/or comparable education and work experience.- ID: #40401434
- State: New York New york city 10019 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-05-07
- Deadline: 2022-07-05
- Category: Et cetera