Desktop Support Analyst

A New York City financial services firm is currently seeking an experienced IT professional to join their Trade Floor Support team as their new Desktop Support Analyst. In this role, the Desktop Support Analyst will be primarily responsible for maintenance and support of the firm's global end user technology and VDI environment.

• Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team
• Diagnose hardware faults and identify, fit, and test appropriate replacement equipment
• Plan, perform and test upgrades of system software, user software and device firmware
• Support and monitor our networks, infrastructure and virtualization platforms
• Actively support remote offices, sites with routine and reactive visits
• Document processes and configurations
• Establish root cause of incidents and mitigating re-occurrence
• Support Bloomberg and Market Data application
• Handle the general new user setup, hardware installation, permissions, application testing, moves, etc.
• Perform other duties, as needed

• 5+ years of IT experience
• Experience gained within a 2 nd /3 rd Line level within an IT support position.
• Experience within Basic Network Support
• Knowledge of Microsoft Azure Architecture and Security
• Experience in supporting Office 365/Hybrid Exchange
• Experience gained with troubleshooting from initial problem to analysing and finding resolution
• Experience in monitoring infrastructure platforms (physical and virtual)
• Experience with VMWare VSphere Suite Administration
• Experience with Exchange online user administration
• Microsoft Office Suite proficient
• Solid analytical, and problem solving skills
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

• Experience with ITIL Service Management Foundation
• Experience with VMWare Horizon
• Experience with Automation tools
• Certification MD-101 - Managing Modern Desktops
• Certification MS-900 - Microsoft 365 Fundamentals