Desktop Support Analyst

This role will work 1-2 days per week at company locations throughout New York City and the balance of the time at the company headquarters in downtown Manhattan.The Desktop Support Analyst is responsible for providing on-site helpdesk and desktop support to employees.Responsibilities include management and support of all user assigned equipment, including desktops, laptops, PC peripherals, printers, phones. Alerts generated by Endpoint Protection systems should be analyzed and remediated or escalated where appropriate.Duties and Responsibilities:• Responsible for tracking and resolving all incoming Incident and Service Requests • Responding promptly to on-site and off-site users requiring assistance with technology.• Handle common support issues, i.e., password resets, printer setups; phone/passcode resets; wireless connectivity etc.• Assisting / training users on the use of common applications, e.g., Microsoft Office 365 (Word, Excel, and Outlook).• Provide service and support for desktop and mobile computer systems, including troubleshooting, hardware/software configuration.• Management of hardware assets.• Creation of IT Documentation / Knowledge Articles.• Comply with all policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)• Perform other job-related duties, as assignedQualifications:• A Bachelor’s degree in computer science or related field of study is preferred.• At least 2 years of experience in the field of IT/IS providing customer support; troubleshooting basic user issues (software/hardware related)• Prior experience in documenting activities in a Service Desk management system• Experience supporting Microsoft Windows 10.• Familiarity with network basics• Solid Active Directory work experience (adding/deleting users, managing profiles)• Strong interpersonal skills and customer service skills are required.• Exceptional written and oral communication skills are essential.• Experience creating reports with MS office products (Excel, Visio, MS Word) is strongly desired.