Desktop Support Engineer

Please send resume in WORD format if you are interested in this Desktop Support Engineer position with our client in New York, New York 10022. This is a full-time, direct hire position with a salary of $90-100K/year plus AWESOME benefits. If you’re not interested, please send to your colleagues as we do pay referral fees.

• Provides on-site technical support to the firm’s attorneys and business staff in accordance to the established Service Level Agreements (SLA).
• Ensures all phases of desktop support are properly coordinated, monitored, logged, followed-up and resolved properly.
• Executes responsible query closure methods encompassing the assurance of customer satisfaction.
• Supports and troubleshoots desktop computer equipment, laptops, wireless technologies, Blackberry and non Blackberry/Active Synch support and associated software, printer issues.
• Provides technical support and individual training, asset tracking.
• Communicates hardware requirements, make acquisition requests such as PC’s; monitors, printers and peripherals.
• Responsible for handling offsite projects, special desktop technologies, basic audio/video recordings, client assignments, conference room initiatives, practice area/support department hardware technologies, summer/fall associate setups, equipment rollout, and office moves.
• Performs other duties as assigned.

• Bachelor’s degree in Information Technology or relevant field preferred; equivalent work experience required.
• Proficient knowledge of computer technology and other related technologies.
• Strong combination of professionalism, enthusiasm, outstanding customer service and creative problem solving.
• Strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures.
• Previous law firm or professional services experience desired.
• The duties of the position may require extended and irregular hours to perform the essential duties of the position.