Desktop Support Engineer / IT Helpdesk Support Engineer

Qualifications:

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration experience required.

• 7-8 years of network administration or system administration experience

• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus

• Working or basic knowledge of virtualization, VMWare/Hyper-V or equivalent are a plus.

• Strong knowledge of systems and networking software, hardware, and networking protocols.

• Strong knowledge of implementing and effectively developing Helpdesk and IT operations best practices.

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. This includes deployment, configuration and troubleshooting of Windows Server 2012/2019, Windows 10 and 11.

• Strong understanding of Office apps. This includes MS Office, SharePoint, Office 365 configuration and advance troubleshooting skills.

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

• Lead desktop and Helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

• Responsible for capacity, storage planning, and database performance.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. This includes WLAN configuration, troubleshooting and deployment across LAN and multiple AD forests.