We are looking for candidates for the following direct client position. If you are interested in below position, please forward your updated resume and rate requirement. If you are not interested but know someone who might be, please feel free to forward this email.Position: Desktop SupportLocation: Albany, NY -
100% Onsite work from Day1Duration: 3 months+100% Onsite work from Day11) Work with end-users to fix any PC (hardware, software, security or network) or printer related issue. 2) Build PC images in MDT (Microsoft Development Toolkit). Account for Win 10 operating system (patches), PC hardware, drivers, and software version/license changes. 3) Build new PCs (using the MDT image) and assign to users. 4) Upgrade and replace PC hardware (example: hard disk/storage) as needed. 5) Provide first level of technical assistance (troubleshooting) for all issues reported by users before escalating to Infrastructure or Application Support teams. 6) Routinely build software installers to run on PCs as licenses are renewed or vendor releases new versions of the software. 7) Promote a team-work environment. Collaborate with other technicians in the team to address more complex or persistent issues. 8) Partner with the Information Security team to promptly address vulnerabilities identified with PC software 9) Support Office 365 products (from end-user perspective) including Outlook/Email, Teams, OneNote, and OneDrive. 10) Support Audio-Video technologies installed in conference room.Qualifications: 1) Minimum of 5 years of experience with desktop/PC hardware, security (encryption, anti-malware), software support, and network (laptop/wifi) support. 2) Minimum of 5 years of experience with building Windows operating system images in MDT. 3) Experience with and knowledge in Office 365 PC applications. 4) Experience with imaging Windows machines using MDT images. 5) Experience with building PC software installers. 6) Experience with troubleshooting and installing PC software including printer drivers.Thanks,Sam CNC Consulting, Inc.