Desktop Support Technician

QED National
Longislandcity, NY
13 Feb 2025

Vacancy expired!

A NYC agency located in Long Island City, NY is looking for a Desktop Support Technician for a long term contract.

Candidates should be local and willing to work on site. This position will be on site in Long Island City, NY.

To be considered for this position, the client has advised that upon placement, consultants will be required to abide by the Order of the Commissioner of Health and Mental Hygiene which requires COVID-19 Vaccination for Department of Education Employees, Contractors, Visitors, and Others.

The Commissioner Order can be found by searching: "Order of the Commissioner of Health and Mental Hygiene COVID-19 Vaccination for Department of Education Employees, Contractors, Visitors, and Others."

Requirements and skills

  • Hardware troubleshooting and repair
  • Strong Operating System troubleshooting knowledge
  • Microsoft Office Suite
  • Knowledge of Service Desk Software (ticketing system)
  • Knowledge of Conference Room AV equipment and SMART Boards
  • Strong Written and Verbal Communication

Responsibilities

  • The person in this position provides technical support of desktop and laptop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to agency staff and management.
  • The individual in this position also assists in the maintenance and testing of new computer related equipment.
  • The position's responsibilities require independent analysis, communication and problem solving.
  • Work may be performed at the agency Headquarters or at various agency field office locations, with moderate supervision, requiring initiative and judgment.
  • Configure, rollout, and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
  • Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
  • Works with Service Desk, Network Infrastructure and Server
  • Support staff as appropriate to determine and resolve problems received from clients.
  • Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
  • Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted.
  • Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
  • Updates Asset Management records as required.
  • Trains and orients staff on best practice use of hardware and software.
  • Recommends and/or performs upgrades and maintenance on systems to ensure longevity.
  • Follow and enforce agency/IT policies and procedures.
  • Efficiently manage daily work queue.
  • Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).
  • Assist on special projects.

About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 29 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.
  • ID: #49189980
  • State: New York Longislandcity 11767 Longislandcity USA
  • City: Longislandcity
  • Salary: $25 - $30 per hour
  • Job type: Contract
  • Showed: 2023-02-13
  • Deadline: 2023-04-13
  • Category: Et cetera