Desktop Support Technician II

Rose International
New york city, NY
02 May 2024

Vacancy expired!

Description

  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Job Title:Desktop Support Technician IILocation: New York, NY 10003Start Date: 04/30/2023End Date:10/25/2024

Description:Duties:• The work location is New York, NY (57 East 11th St. Fl. 6 New York, NY 10003)• Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company''s network are backed up, safe and secure. May also deploy security updates to all the systems in their companies'' servers and computers to make sure they are never compromised.• May be required to show staff members how to use their company''s computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert

Skills:• 3-5 years of Service Desk or Desktop Support experience for both PC and Mac required Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred Passionate about providing excellent customer service and follow-thru to completion Familiarity supporting Mac OS X & Windows 7/10 Previous experience with Microsoft Office is preferred Good problem solving, diagnosis and troubleshooting skills The ability to work under pressure in a fast paced environment is a must Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies Familiarity with Video Conferencing support and communication technologies such as Jabber & Blue Jeans is a plus Working knowledge of collaboration tools such as Slack, Box, Google Sheets Familiarity with ticketing systems such as Service Now is a plus Strong mobile support (Android, iOS, etc.) experience Ability to work independently and within a team.

Skills Matrix:These are the 4-top skillset bullet points for the role of New York City (CW) Desktop Support Technician. Top skillsets for this role:• Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.• Familiarity supporting Mac OS X & Windows 7/10• Working knowledge of collaboration tools such as Slack, Google Sheets• Familiarity with ticketing systems such as ServiceNow is a plus.

Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
  • ID: #49841343
  • State: New York New york city 10003 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-02
  • Deadline: 2023-06-30
  • Category: Et cetera