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- Perform the installation and configuration of Servers, Desktops, Peripherals and Datacenter Infrastructure Equipment based on application vendor specifications and end user requirements
- Assist with the testing and validation of in house and third party computer programs and business applications
- Provide ongoing support for end user PC hardware, PC software and Application Software
- ITSM – IT Service Management
- Perform the deployment and installation of appropriate security patches to Desktop and Server Operating Systems
- Record client incident tickets and service requests and resolve or direct requests to appropriate technical area or vendor
- Track incident and service ticket status and follow up to ensure client satisfaction
- Respond to client incident tickets concerning support, processing and procedures, systems status and network connectivity.
- Provision user roles, rights and access in Windows Active Directory and business Applications.
- Maintain an accurate, up to date inventory of all hardware, software and licenses
- Assist with the development of documentation for business application use and support
- Assist with System Backups and Restorations
- Working Knowledge of Server and Desktop Hardware and Software Installation and Configuration
- Hands on experience with Windows Operating Systems and Desktop Applications
- Knowledge of Microsoft Active Directory Configuration and Management
- Working knowledge of Cabling, NICS, Switch/Hub Devices, Printers, and other peripheral devices
- College Degree preferred or equivalent required
- Two to four years of providing technical support in a large, fast paced environment
- ID: #44267422
- State: New York New york city 10065 New york city USA
- City: New york city
- Salary: $70,000 - $80,000
- Job type: Permanent
- Showed: 2022-07-21
- Deadline: 2022-09-18
- Category: Et cetera