Desktop Technician

17 Aug 2024

Vacancy expired!

The people in this role will need to prioritize and ensure that timely responses and resolutions are provided to requests and incidents for our Mac/PC users. This is a customer facing role, somaintaining a good relationship with our users is a must. These individuals should be able to think outside of the box, be creative, and drive ideas to the team. They should also be able to shift and adjust priorities based on changing business needs in our dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions. These roles will interact with senior ASCAP executives, so the people in this role will need to present and handle problems in a very structured and professional manner.

Responsibilities Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a primary focus on security of these devices. Responsible for enterprise Mac/PC client hardware / software standards and strategy. Support client OS, application, mobile, virus, and hardware issues for users. Lead and assist with root cause analysis as it relates to Mac/PC computers and all peripheral devices as well as open tickets for end users. Interact with IT vendors and management to ensure solutions are being provided for all escalating tickets. Independently resolve complex, break/fix issues in person or via telephone. Be available as needed and provide White Glove technical support to onsite and remote C-Level Executives as well as setting up AV Conference Room Calls. Write, maintain, and implement systems documentation for project/incident responses and recurring issues. Work on projects the CS Team will be driving including Laptop Refresh, Asset Cleanup, OS Laptop Upgrade, End User Desk Location Moves.

Platforms/Hardware: G-Suite, JAMF, BigFix, Cisco WebEx, Jabber, Apple mobile devices, Mac hardware, Dell Hardware, Android, Active Directory, Heat Ticketing System (Ivanti

  • ID: #44946379
  • State: New York New york city 10107 New york city USA
  • City: New york city
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-08-17
  • Deadline: 2022-10-15
  • Category: Et cetera