DIC Ambulatory Svc Rep (GV)

Req Number 126915Job DescriptionProvides reception, customer service and information services to patients, family members and visitors.

Welcomes incoming patients, family members, visitors and vendors and provides pertinent information. Responds quickly to requests and explains delays, as needed.

Receives and monitors discharged patients waiting for a vehicle. Secures wheelchairs for patients requiring assistance.

Performs various receptionist duties and maintains reception area. Addresses and routes mail, deliveries and other items, as required.

Answers, screens and routes telephone calls. Takes and delivers messages.

Performs patient registration duties at time of appointment.

Greets patients and collects required demographic, insurance and referral information.

Enters data into department computer system.

Obtains appropriate signatures on medical, legal and financial forms.

Verifies insurance coverage, referral and pre-certification information with third party carriers for scheduled appointment/procedure.

Provides patients with pertinent information related to appointment and benefits coverage/financial responsibility.

Schedules patient appointments/procedures.

Communicates with patients and gathers pre-appointment information.

Screens patients to ensure physical and safety requirements for specific procedure/testing are met.

Obtains various pre-appointment patient test results, as required.

Schedules appointments/procedures and enters information into department computer system.

Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.

Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures/tests.

Prioritizes schedule with consideration of needs/preferences of multiple physicians and departments.

Communicates appointment time, place and provides detailed preparation instructions to patient.

Performs related duties as requiredJob Qualification

High School Diploma or equivalent, required.

Previous customer service experience, required.

Working knowledge of computer applications, required.

Data entry skills (80 keystrokes per minute), required.

Excellent interpersonal skills. Ability to communicate effectively.

Additional Salary DetailThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).The salary range for this position is $26.71-$28.95/hourIt is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.