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- Function as a liaison between Digital Banking’s vendor/service provider and the Digital Banking Services Team for support and project delivery processes.
- Help identify and routine escalated issues or tickets, working with other IT areas to ensure processes run smoothly and issues are resolved rapidly.
- Communicate vendor/service provider alerts and bulletin information to internal end users, other departments, and/or senior management whenever applicable.
- Work with vendor support to resolve incidents/alerts that disrupt the customer experience; gather RCAs to present to senior officers.
- Partner with Enterprise Project Management Office (EPMO) on new initiatives for channel; support all platform upgrades as needed.
- Execute system testing & identify issues that affect system processes, and assist in correcting them; ensure compliance through testing and analysis, including testing support for maintenance releases, as well as larger project releases.
- Remain current on architecture and various system components for these applications, including interfaces & dataflow to other vendor components.
- Maintain knowledge base including architecture, configuration, and other software artifacts (such as release notes).
- Support department audits and provide corrective action in a timely manner.
- Maintain confidentiality of Bank customers.
- Adhere to all regulatory requirements.
- Perform other duties as requested.
- Bachelor’s degree in Technology/Computer Science preferred.
- 5+ years of experience in retail/consumer banking application support function preferably in Digital Banking IT Support.
- Knowledge of digital eco system including online/mobile banking technology is a must.
- Experience working with APIs, UUX flow, web & app based technologies, and mobile application environment amongst others typically used in Digital Banking.
- Must be comfortable with development tools including C sharp & Java/Java script in Windows/Windows .net environment with a good understanding of overall architecture. Expert knowledge is not required.
- Knowledge of FIS IBS Core banking, API’s and interfaces.
- Experience with Q2 platforms.
- Experience with analytics tools, UX and CX
- Experienced problem solving skills
- Strong interpersonal & communication skills (verbal + written).
- Ability to handle information professionally and confidentially.
- Ability to operate in a fast-paced and ever changing environment.
- Superior Microsoft Office skills, must be able to use these tools when presenting to senior officers of the Bank.
- Familiarity with regulatory policies including BSA/AML, privacy and PCI compliance.
- ID: #44235302
- State: New York New york city 10001 New york city USA
- City: New york city
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2022-07-20
- Deadline: 2022-09-17
- Category: Et cetera