Digital Manager

Digital ManagerCharlotte, North Carolina;New York, New York; Chicago, Illinois; Atlanta, GeorgiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job description details and responsibilities:Bank of America's Digital Payments' team is seeking a Digital Manager to manage metrics, controls, and audit issues, for Digital Payments Product(s).

Manage Controls and Metrics for Digital Payments Product(s), including monthly SPI metric tracking and reporting, implementing control improvements, and developing and maintaining detailed metric / control procedures

Manage audit issue(s) for digital payments product(s), including partnering with partners to document action plans, developing reporting / control / technology solutions, and mitigating risk

Proactively assess processes and suggest improvements to mitigate risk

Partner closely with Product Partners, Legal, Risk, and Business Controls Partners to proactively mitigate risk

Support any risk / audit requests for processes

Required Qualifications:

Minimum 2 years of experience working in payments, business controls, or related business

Coordinating, communicating, and managing across multiple lines of businesses experience

Proactive Problem Solver

Collaborative team-player

Quantitative Analysis Capability

Attention to detail

Desired Qualifications:

Ability to lead with influence

Technology and production incidents experience

Minimum Education Requirements: BA degree or equivalent work experienceSkills:

Collaboration

Decision Making

Problem Solving

Production Support

Project Management

Business Operations Management

Policies, Procedures, and Guidelines Management

Product Design and Development

Product Management

Stakeholder Management

Agile Practices

Oral Communications

Presentation Skills

Process Management

Written Communications

Organizational Skills

Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the LA County Fair Chance Ordinance .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.