Dispatch/Customer Service Rep

We are seeking a reliable and organized Customer Service Rep/Dispatcher to join our team. The Dispatcher is responsible for scheduling service calls, assigning jobs to technicians, and providing excellent communication between customers, field staff, and management.

Responsibilities:

Answer phones and schedule plumbing service appointments

Dispatch technicians based on skills, location, and availability

Communicate with customers regarding scheduling and updates

Enter job details into dispatch software and keep records accurate

Support technicians with directions, parts requests, and job details

Qualifications:

Familiarity with the geography of Montauk and surrounding areas

Prior dispatching, scheduling, or office experience (plumbing preferred)

Strong communication skills

Computer proficiency and ability to learn dispatch software

Experience with FieldPulse dispatch software is highly desirable

Customer service mindset and problem-solving ability

Schedule: Full-time, office-based with occasional after-hours calls.

Compensation: Competitive pay, benefits, and growth opportunities.

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location: Remote

Please forward your resume with your reply