Email/Office 365 Administrator

We are seeking an

• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Create knowledge base articles and generate usage reports for upper management.
• Strong experience with Office 365 and Exchange Online.
• Must be able to act as 3rd tier support for messaging related escalated issues.
• Strong experience in Microsoft Exchange 2016 or later and Office 365.
• Experience in supporting a hybrid environment with Office 365 - Exchange Online and integration with on premise Exchange environment.
• Experience in Microsoft Windows, including Active Directory, and Azure AD. Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.

• 7+ years of equivalent work experience
• 5+ years of Office 365/Exchange support experience and operational excellence
• Bachelor’s Degree in Computer Science or related field preferred
• Excellent technical skills including, however, not limited to, Exchange 2010-2013, Office 365, Active Directory and Azure Active Directory
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Preferred Technical Certifications (Microsoft Office 365)
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.
• Hands-on experience in troubleshooting and problem management
• Customer focused with an attention to detail
• Seeks to expand knowledge and experience and is committed to continuous learning
• Availability to work evenings and weekends as required to support maintenance and project activities

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits