Field Interviewer

Job description

Overview

ANIK is seeking Experience Ambassadors-Field Interviewer, for our Niagara Frontier Transit Metro Systems, Enhancement Project from September 16th to October 20th. As an Experience Ambassador, you will engage and connect with bus and train travelers as you request digital, tablet experience questionnaires. The data collected will help with the improvement of transit in the Buffalo region. High need for bilingual staff, all are welcome to apply.

Report Location

Report locations will be at various transit centers including but not limit to the downtown Buffalo Transportation Center on Division/Elliott and University Station at UB South Campus.

Parking may be available at some stations while others may not have parking. Badges will be provided for staff in order to get to and from assignments.

Responsibilities

Experience Ambassadors are responsible for:

Arriving at their pre-scheduled location throughout Buffalo and the surrounding area.

Connect in-person with travelers to request their participation in a 4 minute questionnaire.

Conduct one on one interviews, passengers will not use the tablet.

Return to starting location to return equipment, receive supervisor feedback, and receive a report time and location for the following day.

Qualifications

Self-motivated and able to work independently.

Punctual. A missed bus is a missed shift.

Outgoing and natural communicator.

Bilingual in English and Spanish is encouraged, but not required.

Excited about community improvement and innovation.

Ability to stand on moving transportation for extended periods.

Proficient in Apple iPad and Google maps.

At least 18 years of age

Details

Pay Rate: $18.00 / hour

Start Date: Monday, Sep 16, 2024

Length of project: About one month

Attire:

Comfortable shoes preferably with rubber soles for safety (high heels not recommended)

No T-shirts with graphic designs

Pants with no tears or sagging

No facial tattoos or facial piercings

Available Shifts:

Monday - Thursday (excluding holidays) with one weekend day, Sat or Sun

Morning shifts range from 5:45 AM - 2:00 PM

Evening shifts range from 1:00 PM - 10:30 PM

Specific shift times and locations will vary daily based on transit departure times.

This position has the ability to extend into a contractual travel position with ANIK as an Experience Ambassador for additional exciting events and experiences nationwide.

Required Training

Date: Monday, Sep 16, 2024

Who is ANIK

At ANIK, we believe in the power of connection and the value of positive shared experiences. With a vision to connect people through these meaningful moments, we enhance the way they interact and engage with the world around them.

Our mission is to make a tangible impact on the experience of public events, venues, and transportation. Our Experience Ambassadors accomplish this by uncovering valuable insights through targeted customer feedback. By prioritizing human connection, we take the time to ask pertinent questions. We then gather and analyze feedback directly from the participants, and provide actionable data to help event organizers and venue managers improve their offerings.

By doing so, we strive to create better experiences for all, one question at a time.

Job Types: Full-time, Part-time, Contract, Temporary, Seasonal

Pay: $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

On-the-job training

Professional development assistance

Shift:

8 hour shift

Evening shift

Morning shift

Application Question(s):

Are you comfortable standing on a moving platform for 6-9 hours?

Are you comfortable working independently?

Are you aware this is a limited-duration project?

Ability to Relocate:

Buffalo, NY: Relocate before starting work (Required)

Work Location: On the road