Vacancy expired!
Job Title: Firebase Development ManagerDuration: 6 Months ContractLocation: New York, NY (Hybrid Schedule onsite work 3 days per week) Job Description:· Technical Program Manager needed to help stand-up and run Firebase Developer Support trial programs. This impactful work will provide insights into possible optimizations, updates to our support programs and reporting on them through developer feedback and metrics. The person hired for this role would help to build, document, and measure success of the program. Responsibilities:· Develop a method of tracking SLOs/SLA adherence for paid support from inception to closure.· Identify and create a DevRel rotation with backups to cover all covered hours described in the BRD. · With DevX StratOps, work with engineering teams to ensure initial buy-in for paid support SLOs, then work with teams to ensure compliance.· Work with DevX StratOps, Firebase SWAT PgM and vendor teams to develop a process for triaging, escalating, and handling incoming paid support cases.· Work with Firebase SWAT DRE and vendor teams to create tags/workflows/dashboards to separate paid support cases from Community cases to track success. Experience:· Experience in program management, release management and/or engineering management working on software engineering projects. · Experience working on a large scale, globally dispersed team for an Enterprise organization. · Specific Tools or Applications experience: Firebase, Salesforce experience· Technical Developer Customer support experience required· Demonstrate technical understanding to the degree required and be comfortable working with engineers and with technology.· Experience working with Engineering, Product, & Developer Relations teams Skills:· Firebase· SalesforceCustomer support About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
- ID: #49962365
-
State: New York
New york city
10045
New york city
USA
- City: New york city
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-05-19
- Deadline: 2023-06-27
- Category: Et cetera