Floor Manager

03 Apr 2024

Reports to: General Manager

Who We are:

We are a large Italian restaurant in the heart of NYC, featuring a restaurant, bar and lounge, dining room and banquet space. Supportive cohesive culture, great work hours, wonderful guests, health insurance.

We seek a talented service-centric fine dining room assistant manager with a deep sense of hospitality. Must put the staff and guests 1st. Have an upbeat, positive personality who is a perfectionist worker bee. Please have New York City restaurant experience.

Manager Role:

Provide supervision for Front of House (FOH) Staff:

Maintain a presence on the floor for all shifts worked

Monitor host stand to ensure tables are seated in a timely fashion

Keep eyes on all tables to ensure quality service at all times,

Assist with any tasks as needed to ensure dining room runs efficiently

Assist with regular staff training sessions for Food, Beverage & Safety

Touch all tables to ensure quality service at all times, assisting with anything needed

What you bring to the role:

Minimum (3) years of NYC restaurant experience - United States experience only

Experience working with a POS system

Proficient in Microsoft Office Suite

Ability to handle face-paced setting and high volume environment

Ability to prioritize and handle pressure during the busiest hours

Self-motivated, highly organized, and has the ability to follow directions and execute the task with sense of urgency

Has great engaging personality, team player, multi-tasker

Has strong communication skills towards the guests and co-workers

Organized and detail-oriented

Can identify and greet regulars and VIPs

Has the ability to handle cash, credit cards and a cash register