Franchised Front Office Manager

Job Number 23055480Job Category Property LeadershipLocation Four Points by Sheraton Melville Long Island, 333 South Service Road, Plainview, New York, United StatesSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Samar Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.JOB SUMMARYYour duties and responsibilities include but are not limited to: Maintain standards of guest services and a consistent guest experience as required by Samar Hospitality. Through proper front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue. To ensure all Front Office systems and control procedures comply with corporate policy and procedures and minimum levels of bad checks and bad debts. To maintain open and clear communication with all internal departments. Ensure proper and appropriate staffing in all said areas at all times. Schedule to peaks and valleys in occupancy. Be familiar with and able to direct all fire, life, and safety procedures and train staff in appropriate fire, life, and safety procedures. Create a culture of profitability, guest satisfaction and employee satisfaction. Implement and monitor guest service programs and VIP programs. Assist in handling all complaints and incidents and communicate with management. Use the guest name in all transactions. Have complete knowledge of hotel services, outlet hours of operation,and knowledge of area.Job Requirements:

Must have at least 2 years experience working in hotels

Must possess excellent managerial skills, communication skills and multitasking skills

Strong knowledge of general hotel practices and policies

This company is an equal opportunity employer.frnch1