Front desk technicial

I need someone with a technology background to help me with issues that can be handled mostly over the phone or via email.

For example, I write in Google Docs now and want to switch to Word. Everyone says it's easy, but if it were for me, I wouldn't be asking for help. I also have a manuscript in Google Docs and need to convert it to Word. I don't know how to do that. I can explain more in a phone call."