Front Office Manager - Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Front Office Manager to join the team!Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.In this role, you will report to the Director of Front Office and oversee up to 30 union team members in our Guest Services, PBX, Bell, and Door departments.The ideal candidate will:

Have 1 or more years of Hotel Front Office management experience.

Open schedule availability required - to include overnights.

Luxury Hotel experience preferred.

Managing in a unionized environment preferred

OnQ experience preferred.

Want to learn more? Hotel Website (https://www.conradnewyork.com/) , Instagram, (https://www.instagram.com/conradnydowntown/) Facebook, Youtube (https://www.youtube.com/user/conradnyhotel/videos)What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:·Access to your pay when you need it through DailyPay·Medical Insurance Coverage – for you and your family·Mental Health Resources·Best-in-Class Paid Time Off (PTO)·Go Hilton travel discount program·Supportive parental leave·Matching 401(k)·Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount·Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)·Career growth and development·Team Member Resource Groups·Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargainin g agreement if applicable.Salary Range: The annual salary range for this role is $65,500 and is based on applicable and specialized experience and location.Job: Guest Services, Operations, and Front OfficeTitle: Front Office Manager - Conrad New York DowntownLocation: nullRequisition ID: HOT09G6OEOE/AA/Disabled/Veterans