Front Office Supervisor

Supervise and support the Front Office team to deliver outstanding customer serviceEnsure smooth daily operations at the Front Desk including processes such as; check ins, check outs, & guest requestsResolve guest concerns or complaints promptly and professionallyLead by example, with high energy, a ‘can-do’ attitude and true passion for guest experience.Champion upselling, making sure Department targets are met.Handle and manage transactions, billing, and guest accounts.Build relationships and rapport with other Departments to assist in the smooth running of the Hotel operation.Seek out opportunities to create special moments and experiences for our guests.