Front Office Team Leader

Working across both Reception and Food & Beverage outletSupervise, train, and support front office staff to deliver outstanding customer service.Oversee daily operations of the reception/front desk area.Manage check-in, check-out, reservations, and guest inquiries efficiently.Handle customer complaints and resolve issues promptly and professionally.Monitor staff performance and provide feedback to encourage development.Ensure compliance with company policies, health & safety, and operational standards.Be an advocate of ALL: Accor’s loyalty program to non members