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Help Desk Lead Will oversee a team of 6 people (2 Senior Associates and 4 Help Desk Associates) Management is the #1 priority Oversee the services provided to the Help Desk team and manage the day-to-day operations of the service Will serve as escalation point for tickets Responsible for application ownership (having vendor meetings, going over business requirements, assess current platforms, etc.) Will serve as a technical advisor to the team, must be flexible Will work with manager to determine KPIs as well as handling hiring/firing if needed Looking for a long term thought partner This group supports 3000 users Environment: EDX Team Dynamics (looking to replace it with Service Now), enterprise size companyTech stack: MACs, Chrome books, Okta SSO, Google Suite, (99% Mac), Slack, etc. Requirements Bachelor's degree is a must 3-5 years of experience as a Help Desk Manager Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.)
- ID: #49551532
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State: New York
New york city
10005
New york city
USA
- City: New york city
- Salary: $120,000 - $125,000
- Job type: Permanent
- Showed: 2023-03-26
- Deadline: 2023-05-06
- Category: Et cetera