Help Desk Manager 5+ @ Onsite ( New York)

36 months’ experience using ITSM software like ServiceNow, Remedy, etc. 36 months’ experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware.60 months’ customer service experience serving the public or an organization in a contact center, call center, help desk or service desk.24 months’ experience in an IT organization following ITIL best practicesBachelor’s DegreeCertifications in ServiceNow or ITIL