Help Desk Support Technician-Onsite

Match Point Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Job title: Desktop Support TechnicianDuration : 12 monthsLocation: New York CityJob Summary:The Deskside Support Technician provides telephone and desktop support to users on day to day issues involving Windows 10, macOS, VirSpyware, Google Workforce, MS Office functions, Adobe Creative Cloud Suite, printers, BYOD smartphones, and applications for a user base both onsite and remote. The Desktop Support Technician is responsible for providing Level 2 hardware and software support for desktop PC’s, laptops and peripherals, including IOS devices in multiple locations. The Desktop Support Technician will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals including and not limited to printers, print servers, scanners and iOS and Android devices.Responsibilities:

• Perform break-fix end-user desktop support to users and provide telephone and deskside support to the divisional community for software, hardware, and various infrastructure related issues.
• Ensure that all requests from users are logged in ZenDesk and escalation procedures are followed. Install and configure desktop computer system hardware and software (including operating systems and applications software).
• Install and configure printers and various network connected equipment.
• Assist in the maintenance of production desktop images.
• Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.).
• Participate in rollouts of new software/hardware to ensure consistency in technical standards.
• Perform minimal after hours and weekend support, systems installation and maintenance, when requested.

• Undergraduate degree in a computer science related field and/or equivalent work experience required.
• A minimum of three year / Desktop Support or PC Support experience working in a midsized corporate environment.
• Working knowledge of Windows 10, macOS, iOS, Android.
• Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.)
• Familiarity with Google Workforce.
• Familiarity with MS Active Directory environment.
• Familiarity of Microsoft Office products (Word, Excel, Power Point, Access, etc).
• Experience with desktop remote control software (BeyondTrust).
• Understand computer imaging concepts (i.e. Ghost, RIS, PE, CloneZilla).
• Strong analytical problem solving skills.
• Work well autonomously and in a team environment. Excellent communication skills, both written and verbal.
• Experience with working within a ticketing system (ZenDesk, ServiceNow).
• Knowledge of Broadcast IT Systems, including Digital Audio Delivery Systems, Burli, VoxPro, Adobe Audition, Wide Orbit Automation, and Avid Pro Tools - not a requirement, but desired. Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled