Help Desk Technician

22 Jun 2024

Vacancy expired!

Position: HELP DESK TECHNICIAN

Reports to: IT Support Supervisor

Temp - to - perm

Upon conversion, you will be entitled to fully paid benefits, 401K, year end bonus and more

Summary:

Leading international watch company seeks a Help Desk Technician.

RESPONSIBILITIES
  • Ensures that end users can effectively and efficiently utilize Company's IT tools.
  • Ensures best results through collaboration with colleagues.
  • Ensures that IT issues are addressed promptly and professionally with minimum interruption to business processes.
  • Ensures that issues are escalated properly.
  • Ensures that documentation is thorough, accurate, prompt and useful.
  • Ensures that all tasks support the overall maintenance of corporate IT infrastructure.
  • Ensuring that special projects assigned by management are completed correctly.
  • Ensures that all projects and tasks are completed according to schedules and deadlines.

MAY PERFORM SOME BUT NOT ALL OF THE TASKS BELOW
  • Diagnosing problems.
  • Configuring workstations and servers.
  • Implementing applications.
  • Supporting users when using off-the-shelf software.
  • Administering network peripherals.
  • Remediating slow systems (users’ device, servers’, resources, printing…)
  • Resetting passwords
  • Provision Cellphones
  • Provision workstations and VDI
  • Setup new users’ desk in advance in a streamlined process and provide user training Administering the company's users accounts
  • Administering the phone system (phone extensions, hunt groups, outages…)
  • Generating reports as required
  • Creating new Active Directory user accounts
  • Maintaining Active Directory workstations and server OU’s, GPO’s user information, i.e. Title”, “Change”, Location, Phone number, etc.
  • Assisting users with Outlook
  • Fixing printer jams and other printing problems
  • Processing user terminations checklist, tracking equipment, disable accounts
  • Wiping cell phones and devices following industry best practice
  • Coordinating specific tasks requested by Department Head when completing Termination Checklists Resolving open tickets
  • Following up on open tickets to ensure quick completion and user satisfaction
  • Encrypting laptops
  • Monitoring the servers for errors
  • Following up with vendors on any administrative issues for IT
  • Escalating technical issues appropriately
  • Changing toners

KNOWLEDGE REQUIREMENTS
  • Customer service
  • Communication skills
  • Technical diagnostic skills
  • Streamline IT processes
  • Microsoft, Windows OS family
  • Microsoft Office products
  • Database basic troubleshooting
  • TCP/IP protocols

MINIMUM HIRING REQUIREMENTS
  • BA in Computer Science
  • 2+ years’ experience with systems and user support
  • Must be fully vaccinated against COVID-19 by date of hire

  • ID: #43474205
  • State: New York Longislandcity 11101 Longislandcity USA
  • City: Longislandcity
  • Salary: $50 - $53
  • Job type: Contract
  • Showed: 2022-06-22
  • Deadline: 2022-08-15
  • Category: Customer service