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- Ensures that end users can effectively and efficiently utilize Company's IT tools.
- Ensures best results through collaboration with colleagues.
- Ensures that IT issues are addressed promptly and professionally with minimum interruption to business processes.
- Ensures that issues are escalated properly.
- Ensures that documentation is thorough, accurate, prompt and useful.
- Ensures that all tasks support the overall maintenance of corporate IT infrastructure.
- Ensuring that special projects assigned by management are completed correctly.
- Ensures that all projects and tasks are completed according to schedules and deadlines.
- Diagnosing problems.
- Configuring workstations and servers.
- Implementing applications.
- Supporting users when using off-the-shelf software.
- Administering network peripherals.
- Remediating slow systems (users’ device, servers’, resources, printing…)
- Resetting passwords
- Provision Cellphones
- Provision workstations and VDI
- Setup new users’ desk in advance in a streamlined process and provide user training Administering the company's users accounts
- Administering the phone system (phone extensions, hunt groups, outages…)
- Generating reports as required
- Creating new Active Directory user accounts
- Maintaining Active Directory workstations and server OU’s, GPO’s user information, i.e. Title”, “Change”, Location, Phone number, etc.
- Assisting users with Outlook
- Fixing printer jams and other printing problems
- Processing user terminations checklist, tracking equipment, disable accounts
- Wiping cell phones and devices following industry best practice
- Coordinating specific tasks requested by Department Head when completing Termination Checklists Resolving open tickets
- Following up on open tickets to ensure quick completion and user satisfaction
- Encrypting laptops
- Monitoring the servers for errors
- Following up with vendors on any administrative issues for IT
- Escalating technical issues appropriately
- Changing toners
- Customer service
- Communication skills
- Technical diagnostic skills
- Streamline IT processes
- Microsoft, Windows OS family
- Microsoft Office products
- Database basic troubleshooting
- TCP/IP protocols
- BA in Computer Science
- 2+ years’ experience with systems and user support
- Must be fully vaccinated against COVID-19 by date of hire
- ID: #43824451
- State: New York Longislandcity 11101 Longislandcity USA
- City: Longislandcity
- Salary: $50 - $53
- Job type: Contract
- Showed: 2022-07-04
- Deadline: 2022-08-28
- Category: Customer service