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Help Desk Technician Job in Rochester, NY:Direct hireHybrid onsite / remotePlease no 3 rd party or c2c candidatesMODIS is currently seeking candidates for a Help Desk Technician role. You will support employees with a variety of computer hardware and software needs. If you have a desire to provide outstanding customer service to assist people with their technology needs, this is the job for you!Responsibilities of the Help Desk Technician Job in Rochester, NY:Provide computer support for desktops, laptops, tablets, mobile devices, and their respective software.Resolve and/or coordinate solutions to computer hardware, software, internet, and web-based application issues.Ensure computer imaging has Agency approved software and services and build integrity.Work with hardware vendors to resolve issues and/or perform minor hardware repairs.Mobile device setup (laptops, Chromebooks, tablets, smart phones.)Provide printer and copier support.Utilize help desk ticketing system.Provide remote and in-person support, with provided tools, as needed.Follow up with end-user to ensure resolution.Qualifications of the Help Desk Technician Job in Rochester, NY:Associates Degree or equivalent experience in an IT-related fieldExperience providing Windows desktop supportExperience with remote support toolsProficient in Microsoft Office/O365 productsExperience with Active DirectoryReliable and organizedAbility to work well in a team environmentExcellent customer service skillsValid driver's license that meets motor vehicle standardsPhysical ability to lift up to 30 poundsFor more information or to be considered for the Help Desk Technician Job in Rochester, NY please contact Thomas McCarthy at Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a clientTo read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>The Company will consider qualified applicants with arrest and conviction records
- ID: #49900008
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State: New York
Rochester
14610
Rochester
USA
- City: Rochester
- Salary:
USD
TBD
TBD
- Job type: Permanent
- Showed: 2023-05-10
- Deadline: 2023-07-09
- Category: Et cetera