Helpdesk Analyst job vacancy

Vacancy expired!

Job Description

Able to assist a user with first time logon, perform an introductory briefing for where to find help/request applications, etc.
Able to operate in ServiceNow (the ticketing portal) to close requests, raise incidents on users behalf & assign assets.
Need to escalate any issues beyond the above to their lead and/or project command center.
Deploys assigned laptop to identified user & assists with initial login.
Performs user orientation with assigned system, including directing user to request additional applications as required.
Ensures asset is assigned appropriately to user within asset management system.
Manages assigned tasks via ServiceNow.
Escalates any migration related issues to lead.
Solves simple technical issues involving the performance & status of desktop/laptop and software resources.
Performs initial diagnostics and resolves the majority of user's operational problems during the first contact.