Helpdesk Engineer

22 Jul 2024

Vacancy expired!

Role: Helpdesk Engineer - level 1

Duration: FTE/Permanent

Salary: 80-90K + bonus

Location: Onsite 5 days a week in NYC (10019) – vaccine required

Hours: 10-7pm

Qualifications:• Position requires 1 + years of experience in the field of Desktop Support• Shift 10-7 Monday – Friday alternate weekend on call support• RSA token experience• Financial industry experience strongly preferred• Experience troubleshooting issues with Active Directory, Anti-virus software, and VDI• Exceptional knowledge of all Microsoft Operating Systems.• Exceptional Knowledge of all Microsoft Office Suites, including Outlook/Exchange.• Superb customer service skills, positive attitude, excellent problem- solving, communication, and organizational skills.• Strong knowledge of Help Desk ticketing software (i.e. ServiceNow).• Ability to troubleshoot remote technologies (i.e. Cisco VPN, Remote Desktop and wireless solutions).• Strong knowledge providing hardware break fix for PC, laptops, mobile devices, and printer hardware.• Ability to independently troubleshoot new technologies as they emerge• Has a basic understanding of network connectivity and infrastructure.• Understands the technology organization and where to escalate customer or operational problems.• Can effectively choose from among many different procedures or approaches in order to implement a solution• Must be available to provide 24x7 support as necessary

Preferred Experience: • VMWare • Airwatch MDM (Mobile Device management)

No third parties as this opportunity is FTE/Permanent

  • ID: #44302755
  • State: New York New york city 10019 New york city USA
  • City: New york city
  • Salary: $80,000 - $90,000
  • Job type: Permanent
  • Showed: 2022-07-22
  • Deadline: 2022-09-19
  • Category: Et cetera